Jim Cartlon, a reporter for the Wall Street Journal, recently collected consumer complaints from the American computer. And their complaints were far more "idiots' than we think.
The following excerpts consumer complaints are super ridiculous:
1. AST Technical Support received a consumer report for the difficulty of using the mouse. We Support Techincial visited, they found that the mouse can not be used ... because it is still wrapped in plastic. Users (a woman) afraid of the mouse (mice), so do not dare remove it from the plastic. Fear that the computer mouse?
2. Compaq had considered changing the command "Press ANY Key" to "Press ENTER Key" as it had many telephone who asked where the "ANY" on the keyboard.
3. A Dell customer complained that he was not able to send faxes via computer. Having directed over 40 minutes on the phone, Dell officials found that consumers were trying to fax via computer in a way that will hold the paper in front of the fax in the monitor, while pressing the "SEND" on the screen.
4. Another complaint from an AST consumers who say they diskette infected with the virus that is difficult to clean. AST officials asked him to send an infected diskette copies to be studied. A few days later, AST officials received copies of the consumer such disks.
5. In the 1980s, when floppies were still large, Compaq technician never received a consumer complaint was not disks readable by a computer-disk drives. After investigation, it turned out to consumers before entering into the floppy disk typewriter and typed label pasted on the disk.
6. The other Dell customers complained that it uses the keyboard is not functioning since cleaned. When asked how to clean the keyboard, he explained, "I wash and scrub all parts of the keyboard with soap, and rinse it with water, then dried.
7. A Dell customer was furious because he can not turn on the computer recently purchased. "Everything is installed properly. But every time I press the foot treadle, does not happen anything. "After the investigation was" foot "which meant it was: the mouse.
8. Another Dell customer was furious because the new computer does not flame. He explained everything is installed correctly, and as he waited for 20 minutes, did not happen on the computer. When asked whether Dell technician "power switch" is turned on, she asked, "What Power switch?"
9. Here are the questions and answers between the officer with a NetWire Novell customers:
Caller: Hello, with Tech Support?
Novell: Yes, can I help you?
Caller: Saucer cup on my PC was broken. What could I replace it?
Novell: Saucer cup? Was it a gift when you buy a computer?
Caller: No. This saucer was already in my computer. And when I put my glasses on it, it was broken saucer. I know, at the front of the saucer that the words "CD-ROM, 16X".
(At that moment, Novell officials turned off the phone and immediately burst into laughter)
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